Your Rights

NOTICE TO CONSUMERS OF PSYCHOLOGICAL SERVICES

The Department of Consumer Affairs’ Board of Psychology receives and responds to questions and complaints regarding the practice of psychology. If you have questions or complaints you may contact the Board on the Internet at http://www.psychology.ca.gov, by emailing bopmail@dca.ca.gov, calling (866) 503-3221, or writing to the following address: 

Board of Psychology

1625 North Market Blvd. Suite N-215

Sacramento, CA 95834

EXPECTATIONS FOR BILLING

I am an in-network provider with Lyra Health; if you have Lyra benefits you may either contact me directly or go through the Lyra website to arrange an initial appointment.

If you are not using Lyra benefits, therapy would be considered out-of-network. As an out-of-network provider, I receive payment directly from clients for services that we engage in and do not directly bill insurance companies. If a client wishes to use their individual insurance benefits, I will provide a monthly “superbill” at no additional cost. A superbill contains basic information regarding the frequency and types of services rendered, and allows the client to submit a claim for reimbursement to their insurance company if their plan covers out-of-network psychotherapy services, or to utilize tax-free health savings account (HSA) funds. Please note that, though many health insurance plans will reimburse a percentage of out-of-network psychotherapy fees, I cannot guarantee any specific level of reimbursement (including any reimbursement at all) as it depends on your individual circumstances/diagnosis and is dependent on your individual health plan’s terms and conditions. If you plan to seek reimbursement from your health insurance provider I recommend contacting their member services department prior to beginning therapy to ascertain what out-of-network benefits, if any, your plan includes.

Additionally, pursuant to the requirements of H.R. 133 (the “No Surprises Act”), as of January 1, 2022, clients have the right to receive a “Good Faith Estimate” of total costs for non-emergency out-of-network services prior to engaging in any billable treatment. The good faith estimate shows the cost of services that are reasonably expected to occur, based on the information known at the time the estimate is prepared.

  • The good faith estimate will include all anticipated recurring services and costs for up to a 12-month period (or less if briefer treatment is planned).
  • The good faith estimate will be updated both orally and in writing no less than once per 12-month period or whenever the anticipated cost of services changes.
  • The good faith estimate will be made available by the provider to the client at least 1 business day before any billable services are planned.
  • If the client receives a bill that is more than the good faith estimate they have the right to dispute that bill with the U.S. Department of Health and Human Services. Such a process must be initiated no more than 120 days from the date of the bill being disputed.

Additional information can be found at: http://www.cms.gov/nosurprises